Rachel Luza
About Rachel Luza
Rachel Luza serves as a Customer Service Manager at Airtel, a position she has held since 2018. She earned her bachelor's degree from Mwalimu Nyerere Memorial Academy, where she studied from 2014 to 2017.
Work at airtel
Rachel Luza has been serving as a Customer Service Manager at Airtel since 2018. In this role, she oversees customer service operations, ensuring that customer inquiries and issues are addressed effectively. Her responsibilities include managing a team of customer service representatives, developing strategies to enhance customer satisfaction, and implementing processes to improve service delivery. With six years of experience at Airtel, Rachel has contributed to the company's commitment to providing high-quality customer support.
Education and Expertise
Rachel Luza studied at Mwalimu Nyerere Memorial Academy, where she earned her bachelor's degree from 2014 to 2017. This educational background has equipped her with the necessary skills and knowledge to excel in her role as a Customer Service Manager. Her academic training complements her practical experience in customer service, enabling her to effectively manage teams and improve customer interactions.
Background
Rachel Luza has built her career in customer service, focusing on enhancing the customer experience. Her tenure at Airtel has allowed her to develop a deep understanding of customer needs and expectations. Rachel's background in customer service management includes training and mentoring staff, analyzing customer feedback, and implementing service improvements.