Radhika Agarwal
About Radhika Agarwal
Radhika Agarwal is a Service Assurance Trainer at Airtel, specializing in enhancing conversion rates through training modules and performance management. She has a diverse educational background in Business Administration, Accounting, and Digital Marketing, along with experience in business development and sales team management.
Current Role at Airtel
Radhika Agarwal currently serves as a Service Assurance Trainer at Airtel, a position she has held since 2023. In this role, she develops training modules aimed at enhancing conversion rates through strategic feedback and auditing of sales calls. She also facilitates root cause analysis (RCA) sessions to improve customer-centric responses within her team. Her focus on performance improvements is evident in her management of the ILMS-NCR circle sales team, where she utilizes published dashboards to track and enhance team performance.
Previous Experience
Before joining Airtel, Radhika Agarwal co-founded COMPANIES OF INDIA, where she worked for seven months in 2020. Additionally, she held the position of Business Development Associate at HouseItt for one month in 2020. Her diverse experiences in various roles have contributed to her expertise in service assurance and sales performance.
Education and Expertise
Radhika Agarwal has a strong educational background in business and finance. She studied Business Administration at Swami Vivekanand PG College, earning a Master's degree from 2021 to 2023. She also holds a Bachelor of Commerce in Accounting and Finance from Delhi College of Arts and Commerce, which she completed from 2015 to 2018. Additionally, she studied at The Institute of Chartered Accountants of India, where she achieved Intermediate status. Currently, she is pursuing a diploma in digital marketing at Kallada Academy.
Professional Development
Radhika Agarwal is committed to continuous professional development. She is currently studying for a diploma in digital marketing at Kallada Academy, which aligns with her career goals in the evolving digital landscape. Her ongoing education complements her practical experience in service assurance and business development, enhancing her skill set for future opportunities.
Background
Radhika Agarwal's educational journey began at Birla Shishu Vihar, Pilani (BITS), where she studied from 2004 to 2015. This foundational education set the stage for her later studies in commerce and business administration. Her diverse academic background has equipped her with a comprehensive understanding of various business functions, contributing to her effectiveness in her current role.