Rahul Pandey
About Rahul Pandey
Rahul Pandey is a Senior Manager at Bharti Airtel, where he focuses on enhancing operational efficiency and customer satisfaction. He holds a Bachelor's degree from the University of Mumbai and an MBA from Integral University, with extensive experience in business analysis and project management.
Work at Airtel
Rahul Pandey has held multiple positions at Bharti Airtel, contributing to the company's operational efficiency and customer satisfaction. He served as Assistant Manager from 2019 to 2021, where he was responsible for managing customer orders and ensuring compliance with Purchase Order terms. Following this role, he advanced to Manager from 2021 to 2023, where he coordinated with senior management to identify new business opportunities and maintained governance until revenue assurance generation. Currently, he is a Senior Manager, a position he has held since 2023, where he focuses on driving customer experience improvements through Monthly and Quarterly Business Reviews.
Education and Expertise
Rahul Pandey holds a Bachelor's degree in Business, Management, Information Technology, and Marketing from the University of Mumbai, which he completed from 2012 to 2014. He furthered his education by obtaining a Master of Business Administration (MBA) in Marketing from Integral University, Lucknow, from 2021 to 2023. His academic background provides a strong foundation for his expertise in business processes, operational efficiency, and customer relationship management.
Background
Before joining Bharti Airtel, Rahul Pandey gained valuable experience at Tata Communications. He worked as a Business Analyst from 2015 to 2016, followed by a role as Billing & Settlement Analyst from 2016 to 2019, and later as Sr Analyst (Collections) for a brief period in 2019. His roles at Tata Communications involved technical discussions, project planning, and vendor performance monitoring, which contributed to his comprehensive understanding of business operations.
Achievements
In his current role as Senior Manager at Bharti Airtel, Rahul Pandey leads initiatives to re-engineer business processes, enhancing operational efficiency. He is accountable for end-to-end delivery and revenue realization, managing a quarterly portfolio worth 100 crore INR. His efforts in driving customer experience improvements through structured business reviews reflect his commitment to delivering quality solutions and maximizing customer satisfaction.