Rajeev Mathur
About Rajeev Mathur
Rajeev Mathur is a Senior Manager in IT Operations at Bharti Airtel, where he has worked for 18 years. He has extensive experience in managing Call Center Technology systems and leads a diverse team while focusing on process improvements and customer satisfaction.
Work at Airtel
Rajeev Mathur has been serving as Sr. Manager - IT Operations at Bharti Airtel since 2006. He has accumulated 18 years of experience in this role, primarily based in Gurgaon, India. His responsibilities include managing and optimizing Call Center Technology (CCT) systems. He leads a diverse team of 50 members, which comprises 12 on-roll employees and 38 partner resources from various partners. His role involves interfacing with internal teams and strategic partners to ensure project completion and seamless operations.
Previous Experience at Tata Consultancy Services
Prior to his tenure at Bharti Airtel, Rajeev Mathur worked at Tata Consultancy Services as a Network Administrator. His time at Tata Consultancy Services lasted for six months in 2005, during which he was based in the Ambala Area, India. This experience contributed to his foundational knowledge in IT operations and network management.
Education and Expertise
Rajeev Mathur holds a Bachelor of Engineering (BE) degree in Electrical, Electronics, and Communications Engineering from the Institution of Engineers of India (IEI) in Kolkata. He completed his studies from 1998 to 2002. Additionally, he attended Mahesh Senior Secondary School, which provided him with a foundational education prior to his engineering studies.
Background in Process Improvements
In his current role, Rajeev Mathur has contributed to process improvements aimed at enhancing customer satisfaction within the Quality team. His background includes implementing robust monitoring systems across various levels, including application, operating system, database, and network levels. This expertise supports his efforts in optimizing IT operations and improving overall service delivery.