Riju Suji
About Riju Suji
Riju Suji serves as the Head of Broadband Experience at Airtel, bringing over 20 years of experience in the telecom industry. His career includes various leadership roles at Airtel, where he has demonstrated expertise in customer experience and service management.
Current Role at Airtel
Riju Suji currently holds the position of Head - Broadband Experience at Airtel, a role he has undertaken since 2021. Based in Gurugram, Haryana, he is responsible for overseeing the broadband services and enhancing customer experiences in this sector. His leadership is focused on improving service delivery and operational efficiency within the broadband division.
Previous Experience at Airtel
Riju Suji has held multiple significant roles at Airtel prior to his current position. From 2018 to 2021, he served as Head Of Customer Experience for Maharashtra & Goa, where he focused on enhancing customer satisfaction. He also worked as Head Of Service Management for Global Voice, Data & Data Center Business from 2017 to 2018. His earlier roles include Head - Service Management, Global Voice from 2011 to 2014, and Sr Manager, Business Analyst - Carrier Business from 2008 to 2011.
Career Background in Telecom
Riju Suji has over 20 years of experience in the telecom industry, encompassing both B2C and B2B domains. His career began as a Customer Service Executive at Airtel from 2001 to 2002. He later transitioned to Idea Cellular Ltd, where he worked as Assistant Manager - Service Delivery & Quality from 2002 to 2006. His extensive experience includes various managerial roles that have contributed to his expertise in service delivery and customer experience.
Education and Academic Background
Riju Suji pursued his higher education at Kurukshetra University, where he developed foundational knowledge relevant to his career in telecommunications. He also studied at Sophia College, further enhancing his academic credentials. His educational background has supported his professional journey in the telecom sector.
Recognition and Leadership in Customer Experience
Riju Suji is recognized as a thought leader in Customer Experience within the telecom industry. His proven track record includes spearheading large-scale operations and excelling in demanding environments. His pragmatic approach has allowed him to maintain focus and balance while driving improvements in customer service and operational performance.