Ritesh Gupta
About Ritesh Gupta
Ritesh Gupta serves as a Zonal Sales Manager at Airtel, a position he has held since 2015. He has a diverse background in operations and management, having previously worked at IBM, Sistema Shyam Teleservices, and Firstsource Solutions.
Current Role at Airtel
Ritesh Gupta serves as the Zonal Sales Manager at Airtel, a position he has held since 2015. In this role, he is responsible for overseeing sales operations within a designated region, focusing on driving revenue growth and enhancing customer engagement. His extensive experience in sales management contributes to Airtel's strategic initiatives and market presence.
Previous Experience in Operations Management
Before joining Airtel, Ritesh Gupta worked at Firstsource Solutions Limited as a Manager in Operations at the contact center from 2008 to 2009. His role involved managing operational processes and ensuring service delivery standards were met. Additionally, he served as a Senior Manager at Sistema Shyam Teleservices Ltd, where he led the contact center and complaint management from 2011 to 2012.
Career Background at IBM
Ritesh Gupta began his career at IBM, where he worked as a Deputy Manager from 2005 to 2008. His responsibilities included managing teams and overseeing projects that contributed to operational efficiency. This experience laid the foundation for his subsequent roles in sales and operations management.
Educational Qualifications
Ritesh Gupta completed his Bachelor of Engineering degree at Jagannath Institute of Engineering and Technology, studying from 1998 to 2001. Prior to that, he attended St. Paul's School in Rourkela, Orissa, from 1995 to 1997. His educational background provides a technical foundation that supports his professional roles.