Rizwan Ahmed Siddiqui
About Rizwan Ahmed Siddiqui
Rizwan Ahmed Siddiqui is an Assistant Manager at Airtel, specializing in fault analysis and technical support for Lease Line, IP, and PRI customers. He has over seven years of experience in network engineering, having previously served as a Senior Network Engineer and Network Engineer at Airtel.
Current Role as Assistant Manager
Rizwan Ahmed Siddiqui currently serves as an Assistant Manager at Airtel, a position he has held since 2023. In this role, he focuses on fault analysis to develop permanent solutions aimed at reducing repeated incidents and improving service quality. He also provides technical support to field engineers who handle issues related to Lease Line, IP, and PRI customers. His responsibilities include managing a team of 15 NOC engineers who are dedicated to alarm monitoring and fault troubleshooting.
Previous Experience at Airtel
Rizwan Ahmed Siddiqui has extensive experience at Airtel, having worked there for a total of seven years. He began his tenure as a Network Engineer from 2016 to 2021, where he gained foundational skills in network management. He then advanced to the position of Senior Network Engineer and Team Lead from 2021 to 2023. In this capacity, he led a team and was responsible for overseeing network operations and ensuring service reliability.
Technical Expertise and Responsibilities
Rizwan specializes in DCN and Sync node management, utilizing NMS platforms from various vendors, including TEJAS, ECI, HUAWEI, NOKIA, NPT, and CIENA. His technical expertise enables him to address complex network issues effectively. He plays a crucial role in ensuring the operational efficiency of network services, which directly impacts customer satisfaction and service quality.
Education and Academic Background
Rizwan Ahmed Siddiqui earned a Bachelor of Technology in Computer Science and Engineering from Deenbandhu Chhotu Ram University of Science and Technology. His studies spanned from 2011 to 2016, providing him with a solid foundation in computer science principles and engineering practices. This educational background supports his current role in network management and technical support.