Ruth Chileshe Mwale
About Ruth Chileshe Mwale
Ruth Chileshe Mwale is a Customer Retention Agent with experience in the telecommunications sector, currently employed at Airtel since 2019. She holds a Bachelor's degree in Adult Education from the University of Zambia and has volunteered in various roles, including as a Psycho-Social Counselor and a Change Agent.
Work at airtel
Ruth Chileshe Mwale has been employed at airtel as a Customer Retention Agent since 2019. In this role, she focuses on maintaining customer satisfaction and loyalty. Her responsibilities include addressing customer inquiries, resolving issues, and implementing strategies to enhance customer experience. Ruth's experience in customer service contributes to her effectiveness in this position.
Current Role at ZAMTEL LTD
Ruth Chileshe Mwale has worked as a Call Center Representative at ZAMTEL LTD since 2018. In this capacity, she engages with customers to provide assistance and information regarding services. Her role involves managing customer interactions and ensuring that their needs are met efficiently.
Education and Expertise
Ruth Chileshe Mwale studied at The University of Zambia, where she earned a Bachelor's degree in Adult Education from 2013 to 2017. Her academic focus was on Educational Leadership and Administration, which equips her with skills relevant to her roles in customer service and community engagement.
Volunteer Experience
Ruth has a strong background in volunteer work. She served as a Psycho-Social Counselor for the Young Women Christian Association, providing support and guidance to young women. Additionally, she acted as a Change Agent for a local community school, contributing to educational initiatives. Her experience also includes serving as a Volunteer Administrative Officer.