Sandeep Arora
About Sandeep Arora
Sandeep Arora serves as the Enterprise Customer Experience Head at Bharti Airtel Limited in Gurgaon, India, where he has worked since 2018. He holds a Bachelor of Commerce from Panjab University and two Master of Business Administration degrees from Savitribai Phule Pune University, focusing on Finance.
Work at Airtel
Sandeep Arora has been with Bharti Airtel Limited since 2016. He initially served as Head of Design for a brief period in 2017. Since 2018, he has held the position of Enterprise Customer Experience Head, focusing on enhancing customer interactions and satisfaction within the enterprise segment. His role involves overseeing design strategies and implementing initiatives to improve the overall customer experience.
Education and Expertise
Sandeep Arora completed his Bachelor of Commerce degree at Panjab University, Chandigarh, from 1992 to 1994. He further pursued his education at the Department of Technology, Savitribai Phule Pune University, where he earned a Master of Business Administration with a specialization in Finance from 1995 to 1997. He continued his studies at the same institution, completing an additional MBA from 1997 to 1998. His educational background provides a strong foundation for his roles in customer experience and design.
Background
Sandeep Arora has a diverse background in customer experience and design within the telecommunications sector. His career at Bharti Airtel Limited has spanned several years, allowing him to gain extensive experience in managing customer interactions and improving service delivery. His academic qualifications in commerce and business administration support his professional endeavors in this field.
Professional Experience
Sandeep Arora's professional journey at Bharti Airtel Limited includes significant roles that emphasize design and customer experience. His tenure as Head of Design and later as Enterprise Customer Experience Head reflects his commitment to enhancing the customer journey. His experience in these positions has contributed to the strategic direction of customer engagement initiatives at Airtel.