Sandeep Kapoor
About Sandeep Kapoor
Sandeep Kapoor is a Senior Technical Manager with over 16 years of experience in IT infrastructure management and service delivery. He has held various roles at HCL Technologies and other companies, demonstrating expertise in project management, customer service, and team management.
Work at airtel
Sandeep Kapoor has been serving as a Senior Technical Manager at airtel since 2022. In this role, he is responsible for overseeing technical operations and ensuring efficient service delivery. His position in Noida, Uttar Pradesh, involves managing various aspects of IT infrastructure and project management, leveraging his extensive experience in the field.
Education and Expertise
Sandeep Kapoor studied at Kendriya Vidyalaya from 1993 to 1995. He possesses expertise in IT infrastructure management, project management, customer service, conflict management, client relationship management, and team management. His strong technical skills are particularly focused on tools and technology applications for remote infrastructure management.
Background
Sandeep Kapoor has over 16 years of experience in service delivery and operation management. His career includes significant roles at HCL Technologies, where he held various positions such as Transition Project Manager, Service Operations Manager, and Program Manager. He also worked at Cloud4C Services as Associate Vice President in Program Management, contributing to his extensive background in the IT sector.
Professional Experience
Sandeep Kapoor's professional journey includes notable positions at several organizations. He worked at HCL Technologies in multiple capacities from 2005 to 2018, including roles as Associate Consultant, Service Delivery Manager, and Senior Project Manager. He also served as an Information Analyst at Eds Electronic Data Systems India Private Limited and as a Senior Technical Analyst at Fidelity Business Services India Private Limited.
Achievements in Service Delivery
Throughout his career, Sandeep Kapoor has demonstrated a strong sense of ownership and commitment to service delivery and operational excellence. His experience includes account transition and service improvement initiatives, showcasing his capability to manage multiple tasks effectively in high-pressure environments while meeting deadlines.