Sandeep Sudhakaran
About Sandeep Sudhakaran
Sandeep Sudhakaran is a Business Manager with extensive experience in the EduTech sector, where he has successfully implemented strategies for managing major accounts. He has held various roles in customer success and account management across multiple companies, contributing to enhanced customer outcomes and sales performance.
Current Role at Airtel
Sandeep Sudhakaran currently holds the position of Business Manager at Airtel, where he has been employed since 2023. In this role, he implements strategies for managing major accounts, particularly in the EduTech sector. His focus is on achieving annual goals set for partner institutions. He also guides a team of Key Account Managers to enhance their understanding of the company's EduTech product offerings.
Previous Experience at Airtel
Sandeep Sudhakaran has extensive experience at Airtel, having worked there in various capacities. He served as a Voice Account Manager from 2013 to 2016 and later as a Strategic Account Manager from 2016 to 2019. During his tenure, he contributed to enhancing customer satisfaction and engagement through effective account management strategies.
Career Background in EduTech and Customer Success
Before his current role, Sandeep worked as the Regional Director - Customer Success at LEAD School from 2022 to 2023. In this position, he was instrumental in implementing strategies that improved the Net Promoter Score (NPS) and customer outcomes for affiliate educational institutions. His collaborative efforts with sales and education teams were key to achieving these results.
Education and Qualifications
Sandeep Sudhakaran earned a Bachelor of Technology (BTech) in Electronics and Communications Engineering from Amal Jyothi College of Engineering, completing his studies from 2002 to 2006. He also holds a Post Graduate Diploma in Management (PGDM) in Marketing from ITM Business School, Chennai, where he studied from 2008 to 2010.
Professional Experience in Telecommunications
Sandeep has held various roles in the telecommunications sector. He worked as a Senior Manager - Key Accounts at Reliance Jio Infocom Limited from 2020 to 2022 and as an Assistant Manager at Idea Cellular Ltd from 2010 to 2012. His experience also includes a position as Area Sales Manager at HCL Infosystems Ltd from 2012 to 2013, where he focused on sales management and customer engagement.