Sandhya More
About Sandhya More
Sandhya More is a Store Manager at Airtel, where she has worked since 2017. She has a background in customer relationship management and has previously held positions at Tata Docomo and Bharti Airtel.
Work at Airtel
Currently, Sandhya More serves as a Store Manager at Airtel, a position she has held since 2017. In this role, she oversees sales and customer care for a variety of products, including 4G devices, postpaid and prepaid plans, and data cards. Sandhya has implemented customer relationship management practices aimed at enhancing customer satisfaction and reducing complaints. She also conducts daily training sessions for the operations team, focusing on product knowledge and service delivery.
Previous Experience at Airtel
Before her current role, Sandhya worked at Bharti Airtel (Franchisee Project) from 2014 to 2017 in Nashik. During her three years there, she gained valuable experience in customer service and sales operations. Her responsibilities included managing customer interactions and ensuring service quality, which laid the groundwork for her subsequent managerial role.
Education and Expertise
Sandhya More holds a Master of Business Administration (MBA) from Yashwantrao Chavan Maharashtra Open University (YCMOU), where she studied Business, Management, Marketing, and Related Support Services from 2015 to 2017. She also completed her undergraduate studies at Chhatrapati Shahu Ji Maharaj University (CSJMU). Her educational background provides her with a solid foundation in business principles and management strategies.
Experience at Tata Docomo
Prior to her tenure at Airtel, Sandhya worked at Tata Docomo from 2011 to 2014 in Nashik. In her role at Tata Docomo Brand Store, she gained experience in retail operations and customer service. This experience contributed to her understanding of the telecommunications industry and equipped her with skills that she later applied in her roles at Airtel.
Team Leadership and Management Skills
In her current position as Store Manager, Sandhya guides and motivates her operations team to achieve optimum performance and productivity. She manages strategic relationships with corporate customers, ensuring timely and satisfactory service delivery. Her leadership skills are evident in her ability to conduct effective training sessions and foster a collaborative work environment.