Sanjib Biswas
About Sanjib Biswas
Sanjib Biswas is the Head of Service Assurance at Airtel, with over 13 years of experience in this role. He has a background in Fine Arts and has held various leadership positions in the financial and educational sectors, specializing in customer relationship management and business growth.
Work at Airtel
Sanjib Biswas has been serving as the Head of Service Assurance at Airtel since 2011. In this role, he is responsible for overseeing service quality and ensuring customer satisfaction across various regions. His leadership has contributed to the effective management of service assurance processes, enhancing the overall customer experience. With over a decade of experience at Airtel, he has played a crucial role in implementing strategies that align with the company’s goals.
Current Role at Eduloka Software Private Limited
Since 2008, Sanjib Biswas has been working at Eduloka Software Private Limited as the Zonal Sales Manager for the Educational Services Initiative. He focuses on marketing ERP solutions aimed at educational institutions. His role involves developing and managing client relationships, which has been instrumental in driving sales and expanding the company's market presence in the United States.
Previous Experience at Everonn Education Limited
Sanjib Biswas worked at Everonn Education Limited as a Territory Manager from 2007 to 2008 in Chennai, Tamil Nadu, India. During his tenure, he managed educational services and contributed to the company's growth in the region. His experience in this role provided a foundation for his subsequent positions in sales and management.
Education and Expertise
Sanjib Biswas holds a Bachelor of Arts degree in Fine Arts from Rabindra Bharati University, where he studied from 2002 to 2005. He also completed his secondary education at Belur High School from 2000 to 2002. His educational background, combined with extensive experience in customer relationship management, positions him well for roles in sales and marketing.
Leadership and Management Experience
Sanjib Biswas has held various leadership roles throughout his career, including State Head, Territory Manager, and Sales Manager in the financial and educational sectors. His experience includes managing service assurance across multiple regions such as WBO, MESA, BH, and JK. He has demonstrated success in building relationships with key clients and schools, contributing to high-profit accounts and business growth.