Saumil Agrawal
About Saumil Agrawal
Saumil Agrawal serves as the Customer Experience Head for Airtel in Karnataka, bringing over 19 years of experience in the telecom sector. He has held various managerial roles at Bharti Airtel Ltd, focusing on customer experience, retail management, and sales support.
Current Role at Airtel
Saumil Agrawal serves as the Customer Experience Head for Airtel in Karnataka, a position he has held since 2020. In this role, he is responsible for managing the entire customer experience for both Mobility and Broadband services in the region. His focus includes process improvement, compliance management, and customer onboarding. He also works on strategies aimed at reducing complaints, churn, and bad debt, while supporting business partner profitability through Airtel stores.
Previous Experience at Airtel
Saumil Agrawal has extensive experience at Bharti Airtel Ltd, where he held several key positions. He worked as the Zonal Manager for Retail from 2011 to 2013, and later as the Sales & Marketing Head for Airtel Money (KK) from 2013 to 2014. He also served as the Retail Head for Karnataka from 2015 to 2019, and held roles such as Zonal Manager for Postpaid and Channel Manager for Modern Trade earlier in his career. His tenure at Airtel spans over a decade.
Education and Expertise
Saumil Agrawal completed his Post Graduate Diploma in Business Administration (PGDBA) with a focus on Marketing and International Business from Ramaiah Institute of Management from 2000 to 2002. He also holds a Bachelor of Commerce (BCom) degree, which he earned from M.E.S from 1996 to 1999. His educational background supports his expertise in areas such as Merchant Acquisition and Management, M-Commerce, and SME operations.
Career Background
Saumil Agrawal has over 19 years of experience across various sectors, including Telecom, FMCG, and Insurance. Before joining Airtel, he worked at Hindustan Coca Cola Beverages Pvt Ltd as a Senior Sales Executive from 2002 to 2004 and at Tata Teleservices Ltd as a Channel Manager for Postpaid and Data from 2005 to 2006. His diverse background has equipped him with a comprehensive understanding of sales and marketing strategies.
Skills and Specializations
Saumil Agrawal possesses a range of skills relevant to his roles in customer experience and sales management. He specializes in handling Franchise Retail and Retail Expansion, and has been actively involved in digitization and cost reduction initiatives. His expertise also includes managing sales support and ensuring regulatory compliance, which are critical for maintaining operational efficiency in his current role.