Saurabh Jain
About Saurabh Jain
Saurabh Jain is a Senior Key Account Manager at Airtel, specializing in service assurance and dispute resolution. He has extensive experience in account management and has held various roles within the company since 2008.
Current Role as Senior Key Account Manager
Saurabh Jain currently serves as a Senior Key Account Manager at Airtel, a position he has held since 2021. In this role, he is responsible for leading OTT partnership engagement, with a focus on new customer acquisition. He manages over 50 global accounts, specifically for International SMS and International Toll Free Service. His responsibilities encompass both sales and procurement from a diverse set of global accounts, emphasizing service assurance, proactive responses, and effective dispute resolution.
Previous Experience at Airtel
Saurabh Jain has extensive experience at Airtel, having worked in various capacities since 2008. He began as an Executive from 2008 to 2012, then progressed to Senior Executive from 2012 to 2014. Following this, he served as Key Account Manager from 2014 to 2018, and later as Regional Business Manager - Africa from 2018 to 2020. He also held the position of Manager - Global Business from 2020 to 2021, contributing to his comprehensive understanding of the telecommunications sector.
Educational Background
Saurabh Jain holds an MBA in Information Technology Management from Maharshi Dayanand University, which he completed from 2006 to 2008. Prior to this, he earned a B.Tech in Electronics and Communication from Kurukshetra University, studying from 2002 to 2006. His educational background provides a solid foundation for his career in the telecommunications industry.
Early Career Experience
Before joining Airtel, Saurabh Jain worked as a Project Coordinator at Servitium for a brief period in 2008. This early experience contributed to his skills in project management and coordination, which have been beneficial throughout his career in various roles at Airtel.