Shaji P V
About Shaji P V
Shaji P V is the Lead of Product Operations and Payment Experience at Airtel, where he has worked since 2013. With over 20 years of experience in the telecom industry, he specializes in customer relationship management, automation, and transformation within the payment systems sector.
Current Role in Product Operations and Payment Experience
Shaji P V currently serves as Lead in Product Operations and Payment Experience at Airtel. He has held this position since 2013, contributing to the company's initiatives in enhancing payment systems and customer experiences. His role involves overseeing product operations and ensuring efficient service delivery within the payment ecosystem.
Previous Experience at Airtel
Before his current role, Shaji P V worked at Airtel as Manager of Business Development from 2005 to 2013. During his eight years in this position, he was based in Gurgaon, India. His responsibilities included developing business strategies and fostering customer relationships, which laid the groundwork for his expertise in the telecom sector.
Experience at Idea Cellular Ltd
Shaji P V began his career at Idea Cellular Ltd, where he served as Assistant Manager from 1998 to 2004. Over six years, he gained valuable experience in the telecom industry, focusing on customer relationship management and service delivery. This role contributed to his foundational knowledge in business operations.
Education and Expertise in Economics
Shaji P V holds a Bachelor's Degree in Economics from Mahatma Gandhi University, where he studied from 1993 to 1996. His educational background supports his analytical skills and understanding of economic principles, which are essential in his roles within the telecom industry.
Professional Skills in Telecom and Payment Systems
With over 20 years of cross-functional experience in process operations and project management, Shaji P V specializes in automation and transformation within the payment ecosystem. He possesses a strong background in training and development related to backend business operations, enhancing operational efficiency and service delivery.