Shaji Pv
About Shaji Pv
Shaji Pv serves as the Head of Payment Experience at Airtel, where he has worked since 2013. With over 20 years of experience in the telecom industry, he specializes in service delivery, customer relationship management, and payment ecosystem design.
Work at Airtel
Currently, Shaji Pv serves as the Head of Payment Experience at Airtel, a position he has held since 2013. In this role, he focuses on enhancing the payment systems and customer experience related to financial transactions. Prior to this, he worked as a Manager in Business Development at Airtel from 2005 to 2013, where he contributed to various initiatives aimed at improving service delivery and customer relationship management.
Education and Expertise
Shaji Pv earned a Bachelor's Degree in Economics from Mahatma Gandhi University, where he studied from 1993 to 1996. His academic background supports his extensive expertise in the payment systems sector, particularly in designing and transforming payment ecosystems. He specializes in product design and automation, which are critical components of modern payment solutions.
Background
Shaji Pv has over 20 years of experience in the telecom industry, with a strong focus on process operations, project management, and customer care management. Before joining Airtel, he worked at Idea Cellular Ltd as an Assistant Manager from 1998 to 2004. His career has been marked by a commitment to service delivery and customer relationship management.
Achievements
Throughout his career, Shaji Pv has demonstrated a strong ability to manage backend business operations and training and development initiatives. His role in transforming payment ecosystems has positioned him as a key figure in advancing payment solutions within the telecom sector. His contributions have been instrumental in enhancing customer experiences in payment services.