Shankar Mane
About Shankar Mane
Shankar Mane is a Manager of Customer Service with nearly 15 years of experience in client relationship management and team management. He has worked at Telenor and currently serves in the same role at Airtel, demonstrating strong analytical and problem-solving skills.
Work at Airtel
Currently, Shankar Mane serves as the Manager of Customer Service at Airtel, a position he has held since 2018. His role involves ensuring effective communication and transparency between the company and its clients. He focuses on maintaining contractual visibility and addressing customer needs efficiently. His experience in customer service management contributes to the overall satisfaction and retention of Airtel's customer base.
Previous Experience at Telenor
Before joining Airtel, Shankar Mane worked at Telenor as the Manager of Prepaid Caf Management from 2009 to 2018. His responsibilities included overseeing operations in Kolkata, Maharashtra, and Goa. During his tenure, he excelled in providing early notifications of potential service disruptions and recommending procedures to minimize their impact. His nine years at Telenor helped him develop strong analytical and organizational skills.
Education and Expertise
Shankar Mane earned a Master of Business Administration with a focus on Marketing from Southern Methodist University, studying from 2008 to 2010. This educational background has equipped him with the knowledge and skills necessary for effective client relationship management and team leadership. His academic achievements complement his extensive professional experience, enhancing his capabilities in customer service.
Background in Client Relationship Management
With nearly 15 years of experience in client relationship management and team management, Shankar Mane has developed a comprehensive understanding of customer service dynamics. His expertise includes recommending improvements to service functionality and delivering quality services to clients. This extensive background supports his current role at Airtel, where he applies his skills to enhance customer experiences.