Sheila Murage
About Sheila Murage
Sheila Murage is a Customer Service Executive at Airtel in Kenya, where she has worked since 2020. She holds a Bachelor of Science in Hospitality Management from Strathmore University and has completed a certificate in professional marketing.
Work at airtel
Sheila Murage has been employed at Airtel as a Customer Service Executive since 2020. In this role, she has accumulated four years of experience in the telecommunications sector in Kenya. Her responsibilities include assisting customers with inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Education and Expertise
Sheila Murage studied at Strathmore University, where she earned a Bachelor of Science in Hospitality Management from 2013 to 2017. Additionally, she completed a certificate in professional marketing in 2017, which lasted for 11 months and was awarded by the Chartered Institute of Marketing. This educational background equips her with skills relevant to customer service and marketing.
Background
Before joining Airtel, Sheila Murage gained practical experience through an internship at Serena Hotels in 2016. During her two-month internship, she was exposed to the hospitality industry, which provided her with foundational knowledge and skills applicable to her current role in customer service.
Professional Development
Sheila Murage's commitment to professional growth is evident through her educational achievements. Her studies in hospitality management and marketing have prepared her for the challenges in customer service, enabling her to effectively engage with clients and enhance their experience.