Sheza Nabi
About Sheza Nabi
Sheza Nabi serves as the Head of Customer Experience at Bharti Airtel Services, a position she has held since 2014. She completed her MBA at Aligarh Muslim University and attended Welham Girls' School from 1985 to 1989.
Work at Bharti Airtel
Sheza Nabi has been serving as the Head of Customer Experience at Bharti Airtel since 2014. In this role, she is responsible for overseeing customer service strategies and initiatives aimed at enhancing customer satisfaction. Her leadership in this position has contributed to the overall improvement of customer interactions and experiences within the organization.
Education and Expertise
Sheza Nabi completed her Master of Business Administration at the Faculty of Management Studies and Research, Aligarh Muslim University, from 1989 to 1994. Prior to this, she attended Welham Girls' School from 1985 to 1989. Her educational background has provided her with a strong foundation in management principles and customer service strategies.
Background
Sheza Nabi has a diverse educational background, having studied at two prominent institutions. Her time at Welham Girls' School equipped her with essential skills during her formative years, while her MBA from Aligarh Muslim University further honed her expertise in business management.
Professional Experience
With nearly a decade of experience at Bharti Airtel, Sheza Nabi has developed a deep understanding of customer experience management. Her role as Head of Customer Experience involves strategic planning and implementation of customer service policies that align with the company's goals.