Shiv Pawan
About Shiv Pawan
Shiv Pawan is a Data Analyst and Assistant Manager currently working at Airtel in Gurugram, Haryana, India. With a background in Computer Applications and extensive experience in data analysis and management information systems, he has contributed to various organizations including Airtel, Aegis Limited, and Shahnaz Husain.
Work at airtel
Shiv Pawan has held multiple positions at Airtel, contributing significantly to data analysis and operational efficiency. He worked as a Proactive SME (Data Analysis) from 2020 to 2022, focusing on proactive measures to enhance data-driven decision-making. Prior to this role, he served as an Internal Auditor from 2017 to 2020, where he conducted analyses to ensure compliance and improve service quality. Additionally, he was a KPI Analyst from 2015 to 2017, where he developed methodologies to measure performance and address operational challenges. Currently, he is employed as a Data Analyst (Assistant Manager) since 2022, continuing his work in data analysis and collaboration with product and engineering teams.
Education and Expertise
Shiv Pawan holds a Bachelor’s Degree in Computer Applications from Indira Gandhi National Open University, which he completed from 2009 to 2012. He further advanced his education by obtaining a Master of Computer Applications (MCA) from the same institution between 2012 and 2016. His educational background equips him with the necessary skills in data analysis, systems intelligence, and customer journey optimization.
Background
Shiv Pawan began his career in 2010 as a Back Office Coordinator at GE Capital through Teamlease Services Private Limited, where he worked for three years. He transitioned to various roles in data management and analysis, including positions at BSA Citi Courier and Aegis Limited. His experience spans several years in the data analysis field, with a focus on enhancing service quality and operational efficiency.
Achievements
Throughout his career, Shiv Pawan has developed methodologies aimed at improving key performance indicators (KPIs) and addressing operational delays. He has also driven initiatives to enhance field force skills, contributing to increased productivity and service quality. His role as a customer advocate involves highlighting non-compliance issues to area managers, ensuring that customer feedback is integrated into service improvement strategies.