Shivangini Kataria
About Shivangini Kataria
Shivangini Kataria is a Store Manager with extensive experience in the telecom industry, specializing in customer service, sales, and store management. She currently manages a store for Airtel in Mumbai and has a background that includes public speaking and creating E-Learning content.
Work at airtel
Shivangini Kataria has been serving as a Store Manager at airtel since 2019. In this role, she oversees store operations in Mumbai, Maharashtra, ensuring high standards of customer service and sales performance. Her responsibilities include managing staff, training new employees, and implementing sales strategies to enhance customer engagement. With five years of experience in this position, she has developed a strong understanding of the telecom market and customer needs.
Previous Experience at Idea Cellular Ltd
Prior to her current role, Shivangini Kataria worked at Idea Cellular Ltd from 2011 to 2016. She began her career there as a Customer Service Representative for nine months in the Indore Area, where she gained foundational skills in customer interaction. Following this, she advanced to the position of Store Manager, serving for four years. In this capacity, she managed store operations and contributed to sales growth in the region.
Education and Expertise
Shivangini Kataria possesses expertise in technical and process training, which complements her extensive experience in customer service and sales. Her skill set includes public speaking and soft skills, indicating her ability to effectively communicate and engage with both customers and team members. Additionally, she has experience in creating small E-Learning videos, showcasing her adaptability and willingness to embrace new training methods.
Background in Telecom Industry
Shivangini Kataria has spent several years in the telecom industry, accumulating diverse experience that spans customer service, sales, and store management. Her background has equipped her with a comprehensive understanding of the industry's dynamics and customer expectations. She enjoys connecting with individuals who are enthusiastic about working in self-managed organizations, reflecting her collaborative approach to leadership.
Public Speaking and Passion for Communication
Shivangini Kataria has a passion for stage speaking, which highlights her strong public speaking skills. This interest not only enhances her ability to communicate effectively in her professional role but also indicates her commitment to personal and professional development. Her enthusiasm for engaging with audiences contributes to her effectiveness as a manager and trainer.