Shiwani Tiwari
About Shiwani Tiwari
Shiwani Tiwari is a Service Desk Engineer with extensive experience in incident management and technical support. She has worked at various companies, including Airtel and Orange Business Services, and holds a Bachelor of Engineering degree in Communication and Electronics.
Current Role at Airtel
Shiwani Tiwari serves as a Service Desk Engineer at Airtel, a position she has held since 2013. In this role, she is responsible for managing service requests and ensuring effective communication between users and IT support teams. Her extensive experience in the telecommunications sector contributes to her ability to resolve issues efficiently and maintain high service standards.
Experience at Orange Business Services
Shiwani Tiwari has been working at Orange Business Services since 2015. She holds the position of Quality Process Analyst and has also served as an Incident Manager during her tenure. Her responsibilities include overseeing incident management processes and ensuring quality assurance in service delivery. This dual role highlights her capability in both operational and quality aspects of IT services.
Previous Roles in IT Support
Before her current positions, Shiwani Tiwari gained valuable experience as a Technical Support Engineer at Ienergizer IT Services Private Limited from 2012 to 2013. Additionally, she completed a three-month traineeship at HCL Infosystems Ltd in 2012. These roles provided her with foundational skills in technical support and customer service.
Educational Background
Shiwani Tiwari earned her Bachelor of Engineering degree in Communication and Electronics from Gyan Ganga College of Technology. This educational background has equipped her with the technical knowledge necessary for her roles in IT and telecommunications, enhancing her problem-solving skills in the industry.
Current Role at Alethe Consulting Pvt Ltd
In addition to her other roles, Shiwani Tiwari has been working at Alethe Consulting Pvt Ltd since 2014 as an Incident Management and Service Support L1 Engineer. Her responsibilities include managing incidents and providing support, demonstrating her versatility and commitment to maintaining service quality across different organizations.