Shoeb Ahmad
About Shoeb Ahmad
Shoeb Ahmad serves as the Zonal Customer Service Manager at Airtel, a position he has held since 2009 in Gurgaon, Haryana, India.
Work at Airtel
Shoeb Ahmad has been employed at Airtel since 2009, serving as the Zonal Customer Service Manager. In this role, he oversees customer service operations within a designated zone, ensuring that service standards are met and customer satisfaction is prioritized. His tenure of 15 years at the company reflects his commitment to the organization and its customer service objectives.
Professional Role and Responsibilities
As Zonal Customer Service Manager, Shoeb Ahmad is responsible for managing customer service teams and implementing strategies to enhance service delivery. His role involves monitoring performance metrics, addressing customer inquiries, and resolving issues to improve overall customer experience. He plays a key role in training staff and ensuring compliance with company policies.
Location and Work Environment
Shoeb Ahmad is based in Gurgaon, Haryana, India, where he operates within a dynamic work environment. Gurgaon is known for its corporate landscape and is a hub for many telecommunications companies, including Airtel. This location provides him with access to a diverse customer base and opportunities for professional networking.