Shweta Bisht Agarwal
About Shweta Bisht Agarwal
Shweta Bisht Agarwal is a Manager in Customer Service Delivery at Bharti Airtel Limited, where she oversees the automation of SLA claims processes and coordinates with internal teams for validation. She has over 15 years of experience in the telecommunications industry, having previously worked as a Network Engineer at Bharti Airtel and currently serving in her managerial role since 2013.
Current Role at Bharti Airtel Limited
Shweta Bisht Agarwal serves as the Manager CSD at Bharti Airtel Limited, a position she has held since 2013. In this role, she plays a key part in the automation of processes and reports related to Service Level Agreement (SLA) claims. She is responsible for evaluating and certifying SLA penalties after conducting necessary checks. Shweta also prepares detailed reports on SLA claims received and payouts made, ensuring accuracy and compliance in the claims process.
Experience at TATA Communications Ltd.
Shweta has been working at TATA Communications Ltd. (formerly known as VSNL) since 2009, where she holds the position of Assistant Manager. Her tenure at TATA Communications has spanned over 15 years, during which she has gained extensive experience in managing communication and operational processes.
Previous Experience at Bharti Airtel Limited
Prior to her current role, Shweta worked at Bharti Airtel Limited as a Network Engineer from 2005 to 2009 for four years. This early experience in the telecommunications sector provided her with a solid foundation in network operations and engineering.
Educational Background
Shweta completed her education at Kendriya Vidyalaya and pursued a Bachelor of Technology (B.Tech) degree in Electronics & Communication from 2000 to 2004. This educational background equipped her with the technical knowledge necessary for her roles in the telecommunications industry.
Key Responsibilities
In her current position, Shweta coordinates with internal teams to vet and validate SLA claims for both Indian and international customers. She is recognized as the sole authority responsible for SLA payouts at Bharti Airtel Limited, highlighting her critical role in the claims management process.