Sivarama Murty Tenneti
About Sivarama Murty Tenneti
Sivarama Murty Tenneti is a seasoned professional in customer service operations, currently working in the B2B sector at Airtel in Karnataka. With extensive experience in various roles at Airtel since 2005, he has contributed to market planning, sales operations, and the development of strategies for the SMB sector.
Current Role in Customer Service Operations
Sivarama Murty Tenneti currently holds the position of Customer Service Ops for the Karnataka region in a B2B capacity at Airtel. He has been in this role since 2015, contributing to the company's customer service strategies and operations for nearly nine years. His responsibilities include overseeing customer service initiatives and ensuring effective communication between the company and its business clients.
Previous Experience at Airtel
Sivarama Murty Tenneti has extensive experience at Airtel, having worked in various roles across different functions. He served as Channel Program Management (National) for B2B from 2007 to 2009, where he focused on developing market strategies. He also held the position of Head - Sales Ops (National) for B2B from 2011 to 2014 and Lead - SMB Sales Support (National) from 2009 to 2011. His roles involved market planning and distribution across North and East regions, contributing to Airtel's growth in these sectors.
Education and Expertise
Sivarama Murty Tenneti earned a Master of Business Administration (MBA) with a focus on Marketing/Marketing Management from the National Institute of Business Management. His educational background provides a strong foundation for his roles in customer service and sales operations, particularly in the B2B sector.
Key Contributions to Market Strategy
Throughout his career at Airtel, Sivarama Murty Tenneti has been instrumental in driving market strategies. He actively developed and implemented a Go-to-Market strategy for the SMB sector and played a critical role in the 'Lead to Revenue' project, enhancing productivity and account penetration. His efforts in launching new products during the KISAN event and providing training for new systems like CRM and ICRM have also contributed to Airtel's market presence.