Srineesh Jai
About Srineesh Jai
Srineesh Jai serves as the Customer Experience Head at Airtel, overseeing term audit, documentation, first-time activation, AVCV, and customer life cycle. He holds a Master of Business Administration from Annamalai University and has over two decades of experience with Airtel, having progressed through various managerial roles since 2003.
Current Role at Airtel
Srineesh Jai currently serves as the Customer Experience Head at Airtel, a position he has held since 2003. In this role, he oversees various functions including term audit, documentation, first-time activation, AVCV, and customer life cycle management. His extensive experience in these areas contributes to enhancing customer satisfaction and operational efficiency within the organization.
Previous Experience at Airtel
Prior to his current role, Srineesh Jai worked at Airtel in various capacities. He served as a Senior Manager from 2003 to 2013, where he gained significant experience in customer service and operational management. Additionally, he held the position of Assistant Manager at Bharti Airtel Limited from 2005 to 2010, further developing his skills in customer experience and team leadership.
Education and Expertise
Srineesh Jai earned a Master of Business Administration (MBA) from Annamalai University, Annamalainagar, completing his studies from 2008 to 2010. This academic background has equipped him with essential business and management skills, which he applies in his current role to drive customer experience initiatives at Airtel.
Career Timeline
Srineesh Jai has a long-standing career at Airtel, spanning over 21 years. He began his journey with the company in 2003 and has progressively taken on roles with increasing responsibility. His career includes a decade as a Senior Manager and a five-year tenure as an Assistant Manager, showcasing his commitment and growth within the organization.