Sumit Tapadia
About Sumit Tapadia
Sumit Tapadia serves as the Clm Head at Airtel, where he has worked for over a decade. He has extensive experience in the telecommunications industry, focusing on customer lifecycle management and value-added services.
Current Role at Airtel
Sumit Tapadia currently serves as the Clm Head at Airtel, a position he has held since 2012. In this role, he is responsible for overseeing customer lifecycle management strategies within the organization. His extensive experience in the telecommunications industry, particularly in managing voice, data, and value-added services, supports his leadership in this capacity. He operates from Gurgaon, Haryana, India, and has been a part of Bharti Airtel Ltd for over a decade, contributing to various roles and initiatives.
Previous Experience in Telecommunications
Sumit Tapadia has accumulated over 17 years of experience in the telecommunications industry. He worked at Airtel in multiple capacities, including as a Product Manager for Value Added Services from 2008 to 2009 and as U and R - Voice and VAS Manager from 2009 to 2010. Prior to Airtel, he held the position of Product Manager at Reliance Communications from 2006 to 2008 and served as U and R Head for prepaid and postpaid services at Aircel from 2010 to 2012. His diverse roles have equipped him with a robust understanding of customer needs and service management.
Educational Background
Sumit Tapadia has a solid educational foundation in business and management. He studied Marketing and Finance at the Aravali Institute of Management from 2003 to 2005. Additionally, he attended Vikram University, where he studied Commerce from 1999 to 2002. His early education was completed at Sardar Senior Higher Secondary School. This academic background has contributed to his expertise in customer lifecycle management and telecommunications.
Expertise in Customer Lifecycle Management
With extensive experience in customer lifecycle management (CLM), Sumit Tapadia has developed a deep understanding of customer engagement and retention strategies. His roles in the telecommunications sector have involved managing various aspects of customer interactions, ensuring that services meet customer expectations. His expertise encompasses voice, data, and value-added services, making him a key player in enhancing customer experiences within the industry.