Sunny Abichandani
About Sunny Abichandani
Sunny Abichandani is a Senior Product Manager at Bharti Airtel with extensive experience in program management and product operations across various telecommunications companies in India. He has a strong track record of implementing digital solutions and has received multiple awards for his contributions to the industry.
Work at Airtel
Sunny Abichandani currently serves as a Senior Product Manager at Bharti Airtel, a position he has held since 2021 in Gurugram, Haryana, India. Prior to this role, he worked as a Program Manager for Broadband & Fixed Line from 2016 to 2019. During his tenure, he managed the Digital Ordering tool for enterprise customers, achieving a 30% digital processing rate for orders through Airtel Thanks for Business. He also served as a Senior Product Operations Manager from 2019 to 2021, contributing to various product management initiatives.
Previous Experience at Vodafone
Sunny Abichandani worked at Vodafone from 2008 to 2014, where he held multiple positions. He was a Business Manager in the Call Center division from 2008 to 2011 and later served as a Program Manager for Self-Help Digitization from 2011 to 2014. During his time at Vodafone, he received several accolades, including 6 Super Star awards, 1 Mega Star award, 3 Service Titan awards, and 1 Made a Difference award. He led the seamless migration of a 35 million subscriber base to a new CRM stack, enhancing operational efficiency.
Career at Aircel Telecom Limited
Sunny Abichandani's career includes significant roles at Aircel Telecom Limited. He worked as a Program Manager for Self-Help Digitization from 2014 to 2015 and as a Business Manager, Call Center National Lead from 2015 to 2016. His contributions in these roles focused on improving customer service operations and implementing digital solutions within the organization.
Education and Expertise
Sunny Abichandani holds a Master of Business Administration (MBA) in Marketing from the Institute of Management Technology, Ghaziabad. In 2023, he completed an Executive Education program in Product & Brand Management at the Indian Institute of Management Rohtak. His educational background supports his expertise in product management and digital transformation strategies.
Recognition and Achievements
Throughout his career, Sunny Abichandani has been recognized for his contributions to various projects. Notably, he received recognition at the Dubai Conclave 2018 from the Chairman for his work on the Broadband Digitization program. He also implemented a Digital Acquisition journey for broadband and PRI products, which reduced lead-to-order turnaround time by 4 days and resulted in annual savings of over 27 million INR.