Suresh Kumar B
About Suresh Kumar B
Suresh Kumar B serves as the Head of Service Experience for Kerala and Tamil Nadu at Bharti Airtel Limited, where he has worked since 2009. He oversees customer service operations, focusing on customer acquisition, retention strategies, and compliance in these regions.
Work at Airtel
Suresh Kumar B has been with Bharti Airtel Limited since 2009, holding the position of Head Zonal Operations for 15 years. In this role, he oversees customer service operations across significant verticals within the company. His responsibilities include managing the complete customer life cycle management, which encompasses customer acquisition, retention strategies, and billing processes specifically for the Kerala and Tamil Nadu regions.
Customer Service Operations Management
In his capacity as Head Service Experience for Kerala and Tamil Nadu, Suresh Kumar B focuses on enhancing the customer service experience. He is responsible for developing and implementing strategies that improve customer acquisition and retention. His role also involves managing the billing processes to ensure a seamless experience for customers in these regions.
Audit and Compliance Responsibilities
Suresh Kumar B plays a crucial role in ensuring audit and compliance within the Kerala and Tamil Nadu circles of Bharti Airtel. This responsibility includes overseeing adherence to regulatory standards and internal policies, which is essential for maintaining operational integrity and customer trust.
Leadership in Customer Life Cycle Management
As Head Service Experience, Suresh Kumar B leads initiatives that focus on the complete customer life cycle management. His leadership is pivotal in shaping strategies that not only attract new customers but also enhance the overall satisfaction and loyalty of existing customers in the Kerala and Tamil Nadu regions.