Surinder Singh
About Surinder Singh
Surinder Singh serves as the Sr. Manager of Transformation Projects at Bharti Airtel Ltd, where he has worked for 27 years. He specializes in billing, operations management, and customer relationship management, with extensive experience in sales, risk credit, collections, and large-scale transformation projects.
Work at Airtel
Surinder Singh has been employed at Bharti Airtel Ltd since 1997, holding the position of Senior Manager for Transformation Projects focused on Billing, Order Management, and Customer Relationship Management. Over the course of 27 years, he has contributed significantly to various aspects of the commercial function, including sales, shop operations, and efficiency enhancement initiatives. Prior to his current role, he served as Deputy General Manager for the National Payment Network and Customer Account Division from 1997 to 2015.
Education and Expertise
Surinder Singh holds an MBA in Finance from Meerut University, which he completed in 1984. He also studied at Delhi University. His educational background supports his extensive experience in project management, CRM deployment, and process outsourcing. He has developed expertise in customer service strategy, high-value customer management, and operational expenditure optimization.
Background
Surinder Singh has a robust background in managing risk credit and collections, call center operations, and partner management. His experience encompasses leading large-scale transformation and change management projects, particularly in the telecommunications sector. He has also managed enterprise and post-paid service models, focusing on customer onboarding and KYC processes.
Achievements
Throughout his career at Bharti Airtel, Surinder Singh has been involved in various initiatives aimed at enhancing operational efficiency and optimizing costs within the commercial function. He has led projects with a Pan India scope, focusing on service operations and the implementation of CRM systems. His work has included managing usage and retention campaigns as well as developing segmented service models.