Varun Banga
About Varun Banga
Varun Banga is a Product Operations Manager at Airtel Business, where he has worked since 2018. He has a background in engineering and business administration, with experience in various roles across multiple companies in the technology and telecommunications sectors.
Work at Airtel
Varun Banga has been serving as a Program Manager at Airtel Business since 2018. In this role, he focuses on improving service levels and reducing fault rates through product and process efficiencies in the B2B sector. Prior to this position, he worked as a Service Assurance Manager at Airtel Business from 2015 to 2018. His responsibilities included driving governance by identifying churn threats and support issues to align with customer expectations and product performance.
Education and Expertise
Varun Banga holds a Master of Business Administration with a focus on Marketing and Operations Management from Ibs Hyderabad, which he attended from 2013 to 2015. He also earned a Bachelor of Engineering in Communication and Electronics from the Career Institute of Technology and Management, completing his studies there from 2006 to 2010. His educational background provides a strong foundation for his roles in product operations and management.
Background
Varun Banga began his career as an Application Engineer at Integrated Microsystem in India, where he worked from 2011 to 2012. He then transitioned to Agilent Technologies as a Material Engineer from 2012 to 2013. Following this, he gained experience as a Sales and Marketing Intern at Carrier Corporation in the United States for three months in 2014. This diverse background has contributed to his expertise in product operations and management.
Achievements in Product Operations
In his current role at Airtel Business, Varun Banga has implemented automation processes to enhance product scalability and feature development in the B2B Fixed Line business. He conducts detailed analysis and reporting to identify future business opportunities and mitigate process gaps. His efforts are aimed at driving improvements in service delivery and operational efficiency.