Vijay Tiwari
About Vijay Tiwari
Vijay Tiwari serves as the Process and Automation Head for Customer Lifecycle Management at Bharti Airtel Limited, where he has worked since 2011. He advocates for innovative marketing strategies and actively engages in discussions on digital marketing technologies and customer experience.
Work at Airtel
Vijay Tiwari has been employed at Bharti Airtel Limited since 2011, where he currently holds the position of Process and Automation Head for Customer Lifecycle Management (CLM). His tenure at Airtel spans over 13 years, during which he has contributed significantly to the company's digital marketing efforts. Prior to his current role, he worked as a CLM Automation Analyst at Airtel for one year, from 2010 to 2011. His experience at Airtel includes leading digital marketing platforms and focusing on campaign management and delivery.
Education and Expertise
Vijay Tiwari completed his Bachelor of Science (B.Sc.) degree at Delhi University from 1997 to 2000. He furthered his education by obtaining a Master of Computer Applications (MCA) in Computer Science from 2001 to 2004. His academic background provides him with a solid foundation in both science and computer applications, which supports his expertise in digital marketing technologies and customer experience.
Background
Before joining Bharti Airtel, Vijay Tiwari worked at Reliance Infosolutions Pvt. Ltd. as a Business Analyst from 2007 to 2009. He also held a position as a Software Engineer at Voltas Limited from 2004 to 2005. These roles contributed to his understanding of business processes and technology, shaping his approach to marketing strategies and automation.
Achievements in Digital Marketing
Vijay Tiwari has been actively engaged in discussions regarding digital marketing technologies and customer experience. He advocates for rethinking and redesigning marketing strategies to ensure they are future-ready. His leadership in digital marketing platforms since February 2015 highlights his commitment to enhancing campaign management and delivery, as well as fostering important business relationships.