Vikas Mishra
About Vikas Mishra
Vikas Mishra is a Manager at Airtel, where he has worked for 11 years, focusing on LTE network performance in Kolkata. He previously worked at Zte Telecom India Pvt Ltd for three months in Madrid, Spain, where he conducted RF acceptance testing for over 1000 sites.
Work at Airtel
Vikas Mishra has been employed at Airtel as a Manager since 2013. His role spans over 11 years, during which he has developed expertise in various aspects of network performance management. He is responsible for overseeing the SCFT, cluster, and MPS signoff processes for the Kolkata region. His work involves conducting wideband LTE antenna port testing and implementing configuration changes to optimize network performance.
Previous Experience at ZTE Telecom India Pvt Ltd
Before joining Airtel, Vikas Mishra worked as a Manager at ZTE Telecom India Pvt Ltd for a brief period of three months in 2013. During his tenure in Madrid, Spain, he conducted final RF acceptance testing for over 1000 sites across Kolkata. This experience contributed to his foundational knowledge in telecommunications and network management.
Education and Expertise
Vikas Mishra possesses a strong background in telecommunications, with specific expertise in LTE radio network performance. His responsibilities include managing key performance indicators (KPIs) such as RSSI, RSRP, RSRQ, PSR, and RRC setup success rate. He also conducts feature testing activities that encompass various advanced technologies and methodologies in the field.
Network Performance Management
In his current role, Vikas Mishra manages LTE radio network performance, focusing on critical metrics that ensure optimal network functionality. He oversees drive test and drive-based optimization activities aimed at enhancing overall network performance. Additionally, he leads performance monitoring efforts through hardware alarms and rectification processes from the BSS.
Customer Complaint Resolution
Vikas Mishra is responsible for handling customer complaints related to network performance. He ensures that issues are addressed and resolved through adequate rectification processes. His approach to customer service emphasizes the importance of maintaining high standards in network reliability and user satisfaction.