Vikrant Saklani
About Vikrant Saklani
Vikrant Saklani is a Business Manager at Bharti Airtel Limited, specializing in call center operations and workforce planning. He has over a decade of experience in various roles across multiple companies, including IBM Global Process Services and Tech Mahindra.
Work at Airtel
Currently, Vikrant Saklani serves as a Business Manager at Bharti Airtel Limited, a position he has held since 2012. His tenure at Airtel spans over 12 years, during which he has contributed to various strategic initiatives and operational improvements. Prior to his current role, he worked as an Assistant Manager at Bharti Airtel Services from 2012 to 2015, where he focused on enhancing customer service functions and workforce management.
Education and Expertise
Vikrant Saklani studied at Punjab Technical University, where he earned a Bachelor of Science (BSc) in Information Technology from 2005 to 2008. He also attended Kendriya Vidyalaya for his earlier education. His expertise lies in call center operations, workforce planning, forecasting and scheduling, and strategic planning. He possesses strong analytical thinking and team development skills, which he has applied throughout his career.
Background
Vikrant Saklani began his career at Competent Synergies, where he worked as a Team Lead from 2005 to 2009. He then transitioned to IBM Global Process Services, where he held roles as a Senior WFM Analyst and later as a Lead WFM Analyst in 2009 and 2012, respectively. His experience also includes a position as an Assistant Manager at Teleperformance India from 2011 to 2012, where he further developed his skills in workforce management.
Professional Experience
Vikrant Saklani has accumulated extensive experience in workforce analytics and customer service functions. His roles at Tech Mahindra as a Senior Analyst in Workforce Management (WFM) from 2009 to 2011 and at IBM Global Process Services have equipped him with a solid foundation in operational efficiency. His career reflects a consistent focus on enhancing workforce planning and strategic operations across various organizations.