Vipul Upadhyay
About Vipul Upadhyay
Vipul Upadhyay serves as the National Customer Experience Manager for Retail at Airtel, where he has worked since 2015. He has significantly improved customer interactions and satisfaction through training programs and innovative feedback mechanisms.
Work at Airtel
Vipul Upadhyay has been serving as the National Customer Experience Manager for Retail at Airtel since 2015. In this role, he has focused on enhancing the retail customer experience, contributing to Airtel's reputation for customer service excellence. He previously held the position of Assistant Manager for Mobility Sales at Airtel from 2012 to 2015, where he was involved in sales operations. His tenure at Airtel spans over nine years, during which he has participated in cross-functional teams to streamline retail operations and improve efficiency.
Education and Expertise
Vipul Upadhyay completed his Master of Business Administration with a focus on Marketing from Icfai Business School between 2008 and 2010. He also studied at D.A.V. Centenary Public School and Chanderbala Modi Academy. His educational background has equipped him with the necessary skills to excel in customer experience management and retail operations.
Background
Before joining Airtel, Vipul Upadhyay worked in various roles that contributed to his expertise in customer service and business development. He was a Business Development Manager at Airia Systems Pvt Ltd for nine months in 2007-2008, followed by a position as Account Manager at Religare Technologies from 2010 to 2011. He also served as a Preferred Account Manager at Sify Technologies Limited from 2011 to 2012.
Achievements
In his current role at Airtel, Vipul Upadhyay has developed and led training programs aimed at improving customer interaction and satisfaction among retail staff. He has played a key role in implementing innovative customer feedback mechanisms, which have contributed to improved service delivery in Airtel's retail sector. Additionally, he has contributed to the strategic planning of retail customer experience initiatives that align with Airtel's business goals.