Vivek Kapil Challenging Profile
About Vivek Kapil Challenging Profile
Vivek Kapil is a Customer Relationship Officer at Airtel, with over a decade of experience in customer service and telecommunications. He has a background in both the pharmaceutical and telecommunications industries, having previously worked at Vodafone India and Ipca Laboratories Ltd.
Current Role at Airtel
Vivek Kapil serves as a Customer Relationship Officer at Airtel, a position he has held since 2014. His role involves managing customer interactions and ensuring satisfaction within the telecommunications sector. Based in Gurgaon, Haryana, he has accumulated over 10 years of experience in this capacity, focusing on enhancing customer service and support.
Previous Experience in Telecommunications
Before joining Airtel, Vivek worked at Vodafone India as a Customer Relations Manager from 2011 to 2014. In this role, he was responsible for addressing customer inquiries and improving service delivery. His experience in the telecommunications industry spans over four years, contributing to his expertise in retail customer service.
Background in Pharmaceuticals
Vivek has a background in the pharmaceutical industry, having worked as a Medical Sales Representative at Ipca Laboratories Ltd from 2009 to 2010. This role provided him with insights into customer interactions within the healthcare sector, enhancing his skills in sales and customer relations.
Education and Expertise
Vivek holds a Bachelor of Science degree from Chaudhary Charan Singh University, where he studied Mathematics, Physics, and Chemistry from 2003 to 2006. He furthered his education by obtaining a Master of Business Administration from Uttarakhand Technical University, specializing in Marketing from 2007 to 2009. Additionally, he has experience as an assistant professor in marketing at a UGC approved management institution.