Ilham Berlian
About Ilham Berlian
Ilham Berlian is a Customer Support Manager with over eight years of experience in the e-commerce sector, currently working at Ajaib. He previously held various roles at PT Tokopedia, where he optimized operational processes and developed strategies to enhance customer experience.
Current Role at Ajaib
Ilham Berlian serves as the Customer Support Manager at Ajaib, a position he has held since 2021. In this role, he is responsible for overseeing customer support operations, ensuring that customer inquiries and issues are addressed efficiently. His experience in the e-commerce sector contributes to the development of effective strategies that enhance customer satisfaction.
Previous Experience at PT Tokopedia
Ilham Berlian worked at PT Tokopedia for a total of four years in various roles. He began as a Senior Associate in Customer Care and Operations Controller from 2013 to 2017. He then advanced to Lead - Partner Management (Email) from 2017 to 2019, followed by Lead - Customer Excellence Service Quality from 2019 to 2021. His tenure at Tokopedia involved optimizing operational processes and improving service quality.
Internship Experience at Epson Indonesia
Before his extensive career in e-commerce, Ilham Berlian participated in an Internship Development Program at Epson Indonesia from 2012 to 2013. This role provided him with foundational experience in customer service and operational processes, which he later applied in his subsequent positions.
Education and Academic Background
Ilham Berlian studied at Universitas Islam Negeri Syarif Hidayatullah Jakarta, where he earned a degree in Komunikasi dan Penyiaran Islam, achieving Sarjana Sosial Islam. His academic journey spanned from 2007 to 2011, equipping him with communication skills relevant to his career in customer support and operations.
Expertise in E-commerce Operations
With eight years of experience in leading teams within the e-commerce sector, Ilham Berlian has developed expertise in optimizing business operational processes. His ability to collaborate with both internal and external parties has contributed to the enhancement of customer experience in the industry.