Alaina Posluszny
About Alaina Posluszny
Alaina Posluszny serves as the Executive Assistant to the CEO and CTO at Akoya in Boston, Massachusetts, a position she has held since 2021. With over ten years of experience in the luxury hotel and customer service industry, she has previously worked in various roles at notable establishments such as Encore Boston Harbor and Fairmont Copley Plaza.
Work at Akoya
Alaina Posluszny has been serving as the Executive Assistant to the CEO and CTO at Akoya since 2021. In this role, she supports the executive leadership team by managing schedules, coordinating meetings, and facilitating communication within the organization. Her experience in high-pressure environments contributes to her effectiveness in this position. Prior to her current role, she worked as an Administrative Assistant at Akoya for 11 months, where she gained insights into the company's operations and culture.
Previous Experience in Hospitality
Alaina Posluszny has over ten years of experience in the luxury hotel and customer service industry. She held various roles including Concierge at Fairmont Copley Plaza, InterContinental Hotels Group, and The Charles Hotel. Additionally, she worked as Assistant Chef Concierge at Encore Boston Harbor and as Executive Assistant at Sheraton Hotels & Resorts. Her diverse background in hospitality has equipped her with strong customer service skills and a deep understanding of client needs.
Education and Expertise
Alaina Posluszny studied Hospitality and Tourism Administration at Endicott College, where she earned a Bachelor of Science degree from 2002 to 2006. She completed her secondary education at Nipmuc Regional High School, obtaining her diploma from 1998 to 2002. Her educational background provides a solid foundation for her career in hospitality and customer service, enhancing her ability to manage various operational tasks effectively.
Technical Proficiency
Alaina Posluszny is proficient in various computer applications essential for her roles in hospitality and executive support. She has experience with Microsoft 365, Lightspeed/Galaxy, Delphi, Meeting Matrix, Alice, Archtics, and Opera. This technical proficiency allows her to streamline operations and improve communication within her teams, contributing to overall efficiency in her work.
Career Progression
Alaina Posluszny's career has progressed through various roles in the hospitality sector. She began as a Front Desk Agent at The Charles Hotel and advanced to positions such as Concierge and Executive Assistant. Her tenure at Encore Boston Harbor included roles as Assistant Manager of Call Center Operations and Assistant Chef Concierge. This diverse experience has shaped her skills in customer service, management, and administrative support.