Elisabet Fernández Crespí
About Elisabet Fernández Crespí
Elisabet Fernández Crespí is a Customer Support Manager with extensive experience in the In Vitro Diagnostics field, currently working at Aktiia in Neuchâtel, Switzerland. She has held various roles in customer support and product surveillance across several companies, including GenMark Diagnostics and Philip Morris International, and has a background in Biochemistry.
Current Role at Aktiia
Elisabet Fernández Crespí serves as the Customer Support Manager at Aktiia, a position she has held since 2021. In this role, she is responsible for overseeing customer support operations, ensuring high-quality service delivery, and managing customer inquiries. Her experience in the field allows her to effectively address customer needs and maintain compliance with industry standards.
Previous Experience in Customer Support
Before joining Aktiia, Fernández Crespí held several positions that contributed to her expertise in customer support. She worked at GenMark Diagnostics as the Manager of Customer Technical Support for EMEA from 2017 to 2019. Following that, she was employed at Philip Morris International as a Product Surveillance Scientist from 2019 to 2021. Her roles involved technical support and customer engagement, enhancing her skills in complaint investigation management.
Educational Background in Biochemistry
Elisabet Fernández Crespí earned her Bachelor's degree in Biochemistry from Universitat Autònoma Barcelona, where she studied from 2003 to 2007. This educational foundation provided her with a strong scientific background, which she applies in her current and previous roles in the diagnostics and pharmaceutical industries.
Expertise in Quality Compliance and GMP Standards
Fernández Crespí is a confirmed trainer with expertise in quality compliance and Good Manufacturing Practice (GMP) standards. Her knowledge in these areas is essential for ensuring that customer support processes meet regulatory requirements and industry best practices, particularly in the In Vitro Diagnostics field.
Comprehensive Experience in Technical Support
With over a decade of experience in international customer support, Fernández Crespí has developed extensive skills in handling databases for post-market survey activities and product quality improvement. She has also engaged in high-level technical and clinical discussions, demonstrating her ability to adapt to new environments and effectively communicate complex information.