John Woods
About John Woods
John Woods is a Technical Customer Success Manager with extensive experience in customer success and technical support, having worked for notable companies such as GitLab Inc. and Perforce Software. He specializes in DevSecOps and solution selling, and is recognized for his ability to build and mentor high-performing teams.
Work at Akuity
John Woods serves as a Technical Customer Success Manager at Akuity since 2023. In this role, he focuses on enhancing customer success and driving value for clients. His responsibilities include ensuring that customer needs are met and that they derive maximum benefit from the company's solutions. His position is based in Victoria, British Columbia, Canada, and he operates in a remote capacity.
Previous Experience at GitLab Inc.
John Woods held several positions at GitLab Inc. from 2018 to 2023. He started as a Technical Account Manager, then advanced to Senior Manager of Customer Success Managers for the West region, where he worked for three years. His tenure at GitLab focused on customer success and technical account management, contributing to the company's efforts in aligning services with customer needs.
Career at Perforce Software
Before joining GitLab, John Woods worked at Perforce Software from 2001 to 2016. He served as a Technical Support Engineer and later as Team Lead, accumulating 15 years of experience in technical support. His work in this role involved leading teams and providing technical solutions to clients, enhancing their overall experience with the company's products.
Education and Expertise
John Woods studied at The University of British Columbia from 1989 to 1991 and later attended the University of Victoria, where he earned a Bachelor of Arts in Political Science and Philosophy from 1993 to 1995. He possesses expertise in DevSecOps, focusing on integrating development, security, and operations practices. His skills also include solution selling and cross-functional collaboration to address complex problems.
Team Building and Leadership
John Woods is known for his ability to build, mentor, and scale high-performing teams and leaders. His leadership style emphasizes collaboration and the development of team members, contributing to improved customer success outcomes. His focus on driving renewable customer success and increasing customer lifetime value is a key aspect of his professional approach.