Saranya R
About Saranya R
Saranya R is a Customer Success professional currently working at Alaan (YC W23) in India, with extensive experience in customer service management and support roles.
Current Title and Role
Saranya R is currently employed at Alaan (YC W23) as a Customer Success professional operating remotely from India. In this role, Saranya is responsible for ensuring customer satisfaction and retention, leveraging her extensive experience in customer success and service management to enhance client relationships.
Previous Experience at Rocket Health
Before joining Alaan, Saranya worked at Rocket Health as a Customer Success and Operations Manager from 2022 to 2023. During her one-year tenure in Bengaluru, Karnataka, she excelled in managing customer interactions and operational workflows, significantly improving the company’s customer experience.
BYJU'S Career Progression
Saranya spent four years at BYJU'S in various roles, including Senior Student Success Specialist, Product Expert, and Product Specialist. From 2018 to 2022, she contributed to enhancing student experiences and ensuring product effectiveness. Her journey at BYJU'S began with on-site roles and transitioned into remote work, highlighting her adaptability.
Educational Background
Saranya holds a Bachelor of Engineering (BE) in Electrical, Electronics, and Communications Engineering from Dhirajlal Gandhi College of Technology in Salem. She studied from 2014 to 2018, where she developed a strong technical foundation that supports her customer success roles.
Notable Achievements in Customer Success
Throughout her career, Saranya has achieved significant milestones. She boosted new customer NPS scores by 30% as a customer service manager and maintained a customer retention rate 45% above the company average in her previous roles. These achievements underscore her expertise and effectiveness in customer success and service management.