Michael Brill
About Michael Brill
Michael Brill serves as the Director of Customer Success at Albi, where he has worked since 2022. He has extensive experience in operations management and customer success roles within the restoration industry, supported by a background in criminal justice and certifications in restoration and mitigation.
Work at Albiware Inc.
Michael Brill currently serves as the Director of Customer Success at Albi, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. Prior to his current title, he worked as the Customer Success Department Manager and Customer Success Manager at Albi from 2022 to 2024. His experience at Albi has allowed him to leverage his skills in operations management and customer relations.
Previous Experience in Operations Management
Before joining Albi, Michael Brill held various positions at Skyline DKI from 2016 to 2020, including Operations Manager and Branch Manager. His responsibilities involved overseeing operations and managing projects within the company. Additionally, he worked as a Senior Project Director at American Technologies, Inc. from 2020 to 2022, where he further developed his expertise in project management within the restoration industry.
Education and Expertise
Michael Brill earned a Bachelor of Arts in Criminal Justice and Corrections from the University of Phoenix, completing his studies from 2011 to 2014. He also holds a Master Restorer certification from the IICRC, achieved through his studies in Restoration and Mitigation from 2008 to 2011. His educational background, combined with his extensive experience in the restoration industry, equips him with strong skills in negotiation and operations management.
Background in the Restoration Industry
Michael Brill entered the restoration industry in 2002 and has since accumulated significant experience. He established a company focused on assisting individuals facing losses in their homes or businesses. His previous roles include Contents Division Manager at J.C. Restoration, Inc. and Owner/President of Rainbow International. His expertise includes using Xactimate, a software essential for the insurance repair industry.
Membership in Professional Organizations
In 2024, Michael Brill became a member of the Customer Success Collective, where he engages with other professionals in the field to share insights and best practices. This membership reflects his commitment to continuous learning and professional development within customer success and operations management.