Wes Underwood
About Wes Underwood
Wes Underwood is a Senior IT Support Engineer currently working at Alchemy in San Francisco, California. He specializes in designing user-friendly IT support systems and has a strong focus on improving onboarding processes for new employees.
Work at Alchemy
Wes Underwood has been employed at Alchemy as a Senior IT Support Engineer since 2023. In this role, he focuses on enhancing IT support systems to improve employee engagement and satisfaction. His responsibilities include streamlining IT onboarding processes to facilitate seamless integration for new employees. Underwood is recognized for creating an environment where employees feel comfortable seeking IT assistance.
Previous Experience at Apple
Wes Underwood worked at Apple from 2007 to 2014, holding positions as a Family Room Specialist and Genius Support. He contributed to customer service and technical support in the San Francisco Bay Area. His experience at Apple provided him with a foundation in user-friendly IT solutions and customer engagement.
Experience at Coinbase
Underwood was employed at Coinbase from 2017 to 2023. He served as an IT Support Engineer and later as an Audiovisual Media Operations Engineer. His work involved improving technology interactions and support processes, which contributed to higher productivity within the organization. His tenure at Coinbase spanned three years.
Education and Expertise
Wes Underwood holds a Bachelor's degree in Design in New Media from the Academy of Art University, which he attended from 2006 to 2010. He also earned an Associate's degree in Graphic Design & Multimedia from Platt College between 2004 and 2006. His educational background supports his expertise in designing user-friendly IT systems and cross-functional collaboration.
Consulting Experience
Before joining Alchemy, Wes Underwood worked at v.2 Consulting, Inc. as a Lead Training Partner and Consultant from 2014 to 2017. In this role, he specialized in training and consulting, focusing on enhancing IT support systems and processes. His experience in consulting further developed his skills in fostering effective communication and collaboration across departments.