Sandra Quaresma
About Sandra Quaresma
Sandra Quaresma serves as the Technical Support Supervisor at ALCOR Scientific, a position she has held since 2020. She has a background in clinical laboratory science, holding a BS from the University of Rhode Island, and has extensive experience in technical support and clinical laboratory settings.
Work at ALCOR Scientific
Sandra Quaresma has been serving as the Technical Support Supervisor at ALCOR Scientific since 2020. In this role, she oversees technical support operations, ensuring that clients receive effective assistance with ALCOR's products and services. Her responsibilities include managing support staff, addressing customer inquiries, and implementing solutions to enhance service delivery. Sandra's experience in technical support contributes to the company's commitment to quality customer service.
Education and Expertise
Sandra Quaresma earned her Bachelor of Science degree in Clinical Laboratory Science from the University of Rhode Island, where she studied from 1990 to 1995. This educational background provides her with a solid foundation in laboratory practices and clinical diagnostics. Her expertise in clinical laboratory science supports her role in technical support, allowing her to effectively address technical issues related to laboratory equipment and procedures.
Background in Clinical Laboratory Science
Before joining ALCOR Scientific, Sandra Quaresma worked as a Clinical Laboratory Scientist at Beth Israel Deaconess Hospital-Needham from 1998 to 2001. In this position, she gained hands-on experience in laboratory operations, which enhanced her understanding of clinical workflows and laboratory technology. This background has been instrumental in her subsequent roles in technical support.
Experience at ELITechGroup
Sandra Quaresma spent 19 years at ELITechGroup, where she held the position of Technical Customer Support Representative from 2001 to 2020. During her tenure, she developed extensive knowledge in customer support processes and technical troubleshooting. Her long-term experience in this role equipped her with the skills necessary to manage customer relationships and resolve technical issues effectively.