Charles Jackson
About Charles Jackson
Charles Jackson is a Customer Service Representative at Alegeus, where he has worked since 2018 in the Orlando, Florida area. He has a diverse background in customer service and healthcare, with previous roles at Wells Fargo, Optum, and the University of Florida.
Work at Alegeus
Charles Jackson has been employed at Alegeus as a Customer Service Representative since 2018. He operates in the Orlando, Florida area and has accumulated six years of experience in this role. His responsibilities include assisting customers with inquiries and providing support related to the company's services.
Previous Employment Experience
Before joining Alegeus, Charles worked at Wells Fargo in the Small Business Executive Office for the Complaints ECMO Group from 2020 to 2021. He also held the position of Health Insurance Agent at Optum (formerly Alere Wellbeing) from 2016 to 2017. Additionally, he served as an Adherence Technician at the University of Florida from 2015 to 2016, contributing to his extensive background in customer service and healthcare.
Education and Expertise
Charles Jackson graduated from Florida Career College/IEC with a focus on Medical Front Office Billing. He also studied at Anthem College-Orlando, where he achieved an Associate's Degree in Medical Insurance Coding Specialist/Coder from 2014 to 2015. Earlier, he attended Lewis University, where he studied at the School of Aviation Technology from 1984 to 1985.
Professional Skills and Recognition
Charles is recognized for his excellent customer service skills, work ethics, reliability, and accuracy in processing workloads. He is committed to professional growth and development, which is evident in his diverse experience across various roles in corporate banking and healthcare.
Industry Experience
With twenty-four years of experience in corporate banking operations, Charles Jackson has developed strong analytical and versatile thinking skills. He is particularly noted for his ability to develop and execute ideas for consumer billing, showcasing his expertise in financial processes and customer service.