Craig Conaway
About Craig Conaway
Craig Conaway serves as the Workforce Optimization Manager at Alegeus, where he has worked since 2016. He has a background in workforce management and business analysis, with previous roles at Florida Blue, JPMorgan Chase & Co., and ADT.
Work at Alegeus
Craig Conaway has served as the Workforce Optimization Manager at Alegeus since 2016. In this role, he has implemented Workforce Management and Contact Center application systems. He collaborates with IT leaders and contact center leadership to ensure alignment with organizational strategy objectives. Additionally, he provides leadership in developing and implementing business strategies, acting as a resource for handling complex transactions and escalated customer issues.
Previous Experience
Before joining Alegeus, Craig Conaway worked at JPMorgan Chase & Co. as the WFM Forecasting and Capacity Planning Manager from 2012 to 2015 in New York, New York. He also held the position of Lead Analyst at ADT from 2003 to 2006 in Boca Raton, Florida. His experience includes a brief tenure as a Business Analyst at Modis in Zurich, Switzerland, in 2012. He was a Group Manager at Florida Blue from 2006 to 2009 in Jacksonville, Florida.
Education and Expertise
Craig Conaway studied Business Management at Florida State College at Jacksonville, where he achieved a Bachelor's degree from 2012 to 2016. His educational background supports his expertise in workforce optimization and management, as demonstrated through his various roles in the industry.
Background
Craig Conaway has a diverse professional background, with experience spanning multiple roles in workforce management and analysis. His career includes significant positions in various organizations, contributing to his extensive knowledge in workforce optimization and business strategy implementation.