Cynthia Moore
About Cynthia Moore
Cynthia Moore serves as a Team Lead for HSA, HRA, and FSA at Alegeus, where she has worked since 2016. With a background in customer service and benefits management, she has played a key role in improving HR plan utilization and resolving client issues.
Work at Alegeus
Cynthia Moore has been employed at Alegeus since 2016, where she serves as a Team Lead for Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), and Flexible Spending Accounts (FSA). In her role, she has focused on enhancing customer service processes, particularly in relation to HR plan utilization. She acts as a liaison to resolve straightforward issues for client employees and HR contacts, demonstrating her commitment to improving client relations and service delivery.
Previous Employment Experience
Prior to her current role at Alegeus, Cynthia Moore held various positions in the hospitality and benefits sectors. She worked at Aon Hewitt as a Health Benefits Specialist and Benefits Support Specialist from 2014 to 2016. Her earlier experience includes roles at Hertz as a Location Manager for 13 years, and positions at Embassy Suites and Hampton. Additionally, she worked as a Tour Guide at Walt Disney World from 1979 to 1983, showcasing her diverse background in customer service.
Education and Expertise
Cynthia Moore earned a Bachelor of Science degree in Tourism and Travel Services Management/Business Administration from Morris Brown College, where she studied from 1985 to 1989. She also completed her high school education at Edgewater High School, focusing on Business Administration and Management. Her educational background supports her expertise in customer service and benefits management.
Customer Service Skills
Cynthia Moore possesses extensive experience in managing customer inquiries through various communication channels. Her skills include handling inbound calls and processing online secured requests. This experience has been crucial in her roles, particularly in her current position at Alegeus, where she emphasizes customer service and effective communication.