Keegan Parker
About Keegan Parker
Keegan Parker is a Service Delivery Manager with a strong background in client relations and service level management. He has held various roles in the health and benefits industry, including positions at Sprint, Businessolver, HealthEquity, and Alegeus.
Current Role as Service Delivery Manager
Keegan Parker currently serves as a Service Delivery Manager at Alegeus, a position he has held since 2022. In this role, he has ensured that 80% of assigned tickets are closed within the accepted range for service level agreements. His responsibilities include overseeing service delivery processes and maintaining high standards of client satisfaction.
Previous Experience at Alegeus
Before his current role, Keegan Parker worked at Alegeus as an Application Support Engineer from 2021 to 2022. During this time, he contributed to the technical support of applications, assisting clients in understanding product releases and their implications. His experience at Alegeus has equipped him with valuable insights into client needs and service delivery.
Career Background in the Industry
Keegan Parker has a diverse background in the health and benefits industry. He worked as an Account Consultant on the Strategic Partnerships Team at HealthEquity from 2017 to 2019, where he managed partner-level relationships and sought opportunities for business growth. His previous roles include positions at Sprint, Businessolver, and Plattsburgh Housing Outlet, showcasing his versatility and experience in client-facing roles.
Education and Academic Qualifications
Keegan Parker studied at Plattsburgh High School from 2006 to 2010. He later attended Clinton Community College, where he earned an Associate's degree in Applied Psychology from 2018 to 2020. His educational background has provided him with a foundation in understanding human behavior, which is beneficial in his client-oriented roles.