Kelly Mason
About Kelly Mason
Kelly Mason serves as the Manager of Strategic Operations at Alegeus, where she has worked since 2017. With extensive experience in service delivery and account management, she has held various roles in the benefits and health sectors over her career.
Work at Alegeus
Kelly Mason has been employed at Alegeus since 2017. She currently holds multiple roles, including Manager of Strategic Operations, Service Delivery Manager, and Strategic Account Lead. In her position as Service Delivery Manager, she oversees service delivery operations, ensuring efficient processes and client satisfaction. As Manager of Strategic Operations, she focuses on aligning operational strategies with organizational goals. Her role as Strategic Account Lead involves managing key client relationships and driving account performance. All her roles are based in Orlando and Maitland, Florida.
Previous Experience at Aon
Prior to her tenure at Alegeus, Kelly Mason worked at Aon for several years in various capacities. She served as Benefits Service Manager for Mid-Market and Health and Welfare Enterprise from 2011 to 2015. In this role, she managed benefits services for clients. Earlier, she was a Health and Welfare Project Manager from 2002 to 2006, where she oversaw project initiatives. Additionally, she worked as Business Operations Manager for Your Spending Account from 2009 to 2011, focusing on operational efficiencies.
Experience at Lee Hecht Harrison
Kelly Mason worked at Lee Hecht Harrison as a Client Outreach professional from 2006 to 2007. In this role, she was responsible for engaging with clients to ensure their needs were met and to facilitate communication between the company and its clients. This position contributed to her experience in client relations and service delivery.
Education and Expertise
Kelly Mason earned a Bachelor of Arts degree from Rollins College. Her educational background provides a foundation for her roles in strategic operations and service delivery. Her expertise encompasses benefits management, client services, and operational strategy, developed through her extensive experience in the benefits and service delivery sectors.
Experience at Empyrean Benefit Solutions
Before joining Alegeus, Kelly Mason was employed at Empyrean Benefit Solutions, Inc. as Client Services Manager from 2015 to 2017. In this role, she managed client service operations, ensuring that client needs were addressed effectively. Her experience at Empyrean further enhanced her skills in client management and service delivery.